Shipping policy


πŸ“¦ SHIPPING AVAILABILITY



We currently offer limited shipping on select items only, including:


  • The Vault By Dezzyβ„’ cookies
  • Shelf-stable or travel-safe desserts



🚫 Items such as puddings, cream-based desserts, and highly perishable items may not be eligible for shipping





πŸ“… PROCESSING TIME



All orders are made fresh to order.


  • Processing time: 2–5 business days
  • Orders placed during drops or holidays may require additional time
  • You will receive tracking once your order ships






πŸš€ SHIPPING METHODS



We ship via major carriers (USPS, UPS, or equivalent).


  • Shipping speed options may include:
    • Standard (2–5 days)
    • Expedited (1–3 days)



πŸ“ Shipping timelines begin after processing is complete, not at checkout





πŸͺ THE VAULT BY DEZZYβ„’ SHIPPING



Vault drops are handled with priority processing:


  • Ships within 2–4 business days after drop closes
  • Limited batch fulfillment to maintain quality
  • Tracking will be sent once your order is dispatched



πŸ”₯ Due to demand, slight delays may occur during high-volume drops





❄️ WARM WEATHER SHIPPING DISCLAIMER



To protect product quality:


  • Orders may include insulated packaging or ice packs
  • Additional fees may apply for temperature control



⚠️ We are not responsible for melting or texture changes due to:


  • Heat exposure
  • Carrier delays
  • Incorrect shipping selections






πŸ“ SHIPPING ADDRESS POLICY



Customers are responsible for providing accurate shipping details.


🚫 We are NOT responsible for:


  • Incorrect addresses
  • Failed delivery attempts
  • Packages delivered to the wrong location due to customer error






πŸ“¬ LOST, STOLEN, OR DELAYED PACKAGES



Once your order has shipped:


  • We are not liable for lost, stolen, or delayed packages
  • Please contact the shipping carrier directly with your tracking number



If needed, we will assist in filing a claim, but no refunds or replacements are guaranteed





πŸ“¦ DELIVERY CONDITIONS



By placing an order, you acknowledge:


  • Someone should be available to receive the package
  • Perishable items should be brought inside immediately
  • We are not responsible for items left outside after delivery






🚫 NO REFUNDS ON SHIPPED ORDERS



Due to the perishable nature of our products:


ALL SHIPPED ORDERS ARE FINAL SALE


No refunds or exchanges will be issued once the order has shipped.



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SHIPPING AVAILABLE ON SELECT ITEMS ONLY

Processing: 2–5 business days


We are not responsible for shipping delays, heat damage, or incorrect addresses.

All shipped orders are final sale.